The Encampment Company tries to make shipping as easy as possible for everyone involved. Any item shipping within the United States will be mailed via USPS within three days of receiving your payment unless they have been marked “made to order”. If you live in a place where packages cannot securely be received we can also require a signature upon delivery to ensure that your item arrives safely, however YOU MUST notify us at the time of your order and we are not responsible for stolen packages. If you require a different shipping carrier, please contact us immediately after placing your order.
BUYER IS RESPONSIBLE FOR ANY DUTY FEES. We will ship internationally to most countries via whatever is the the most efficient route. Due to the value of the materials used in most of our products and the need to insure each package we must declare the value of the item to the shipper. Because of the numerous options available for international shipping, we have opted to charge a flat-rate for international shipping. Packages take longer for international shipping and international tracking is not always available so please be patient for international orders. If your order exceeds 3 weeks, please contact us and we will work with you to track it down. All international customers assume the responsibility for any customs fees incurred during transport. International refunds incur a $25 restocking fee